Privacy Policy

Last Updated: 26 August 2025, 3:36 AM

Dupizo (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our website, mobile app, or related services.

1. Information We Collect

We may collect the following types of information when you use Dupizo:

  • Personal Information: Full name, phone number, email address, delivery address.

  • Payment Information: Mobile banking/credit/debit card details (processed via secure gateways; we don’t store sensitive card details).

  • Usage Data: IP address, device type, operating system, browser, app usage statistics.

  • Location Data: For real-time delivery tracking (only when you allow location access).

  • Communication Data: Messages, support queries, or feedback you provide.

2. How We Use Information

Your data is used to provide better service and customer experience. Specifically:

  • To process and deliver orders quickly and accurately.

  • To verify your identity and ensure secure transactions.

  • To improve our platform by analyzing user behavior and preferences.

  • To provide customer support and resolve issues.

  • To send important service updates, promotional offers, and notifications (you may opt out anytime).

  • To comply with legal obligations and regulatory requirements.

3. Sharing of Information

We respect your privacy and do not sell or rent personal data to third parties. However, your information may be shared with:

  • Delivery Partners: To deliver your orders.

  • Payment Providers: To process secure payments.

  • IT & Hosting Providers: Who help us run the website/app smoothly.

  • Legal Authorities: If required by law, court order, or to prevent fraud.

4. Cookies & Tracking Technologies

  • We use cookies and similar technologies to enhance user experience.

  • Cookies help us remember your preferences, track your cart, and analyze traffic.

  • Third-party tools like Google Analytics may be used for insights.

  • You can disable cookies from your browser/app settings, but some features may not work properly.

5. Data Security

We take strong measures to protect your information:

  • Encryption (SSL) for transactions.

  • Secure payment gateways (we never store raw card numbers).

  • Restricted access to customer databases.

  • Regular monitoring for suspicious activity.
    ⚠️ However, no system is 100% secure. While we do our best, we cannot guarantee absolute protection.

6. Your Rights

As a user, you have the following rights:

  • Access & Correction: You can review or update your information anytime.

  • Data Deletion: Request account deletion or removal of personal data.

  • Marketing Preferences: Opt out of promotional emails, SMS, or notifications.

  • Data Portability: Request a copy of your personal data stored with us.

  • Withdraw Consent: Stop sharing location or disable cookies anytime.

Policy Updates & Contact Information

  • We may update this Privacy Policy as our business evolves. Changes will be posted on this page with a new “Last Updated” date.

  • By continuing to use our services, you agree to the updated policy.

For any questions or concerns regarding this Privacy Policy, please contact us:
Mail: info@dupizo.com
Mobile: +880 1941-231118
Website: www.dupizo.com