Our Terms & Conditions

Last Modified: 26 August 2025, 01:49 AM

Welcome to Dupizo! By accessing or using our website (https://www.dupizo.com) and services, you agree to comply with the following Terms & Conditions. Please read them carefully.

1. General

  • Dupizo is a quick commerce platform that delivers products (grocery, daily essentials, and more) to customers within a specific time frame.
  • By using our website, app, or services, you agree that you are at least 18 years old or using our services under the supervision of a parent/guardian.

2. Account & Registration

  • Customers may need to register an account with accurate details (name, phone number, address).
  • You are responsible for maintaining the confidentiality of your account and password.
  • Dupizo reserves the right to suspend or terminate accounts for any fraudulent, abusive, or illegal activity.

3. Orders & Payments

  • All prices displayed on our platform are in Bangladeshi Taka (BDT) unless otherwise stated.
  • Orders are subject to availability of products.
  • Dupizo reserves the right to cancel any order due to stock unavailability, pricing errors, or technical issues.
  • Payment methods include Cash on Delivery (COD), Mobile Banking (e.g., bKash, Nagad), or Card Payment (where available).

4. Delivery Policy

  • Delivery times (e.g., within 30–40 minutes) are estimates and may vary due to traffic, weather, or unforeseen circumstances.
  • Dupizo will try its best to meet promised delivery times but will not be liable for minor delays.
  • Delivery charges (if any) will be clearly shown before checkout.

5. Return & Refund Policy

  • Perishable and consumable items are generally not returnable unless delivered in a damaged or expired condition.
  • For eligible returns/refunds, customers must report the issue within 24 hours of delivery.
  • Dupizo reserves the right to evaluate claims and provide partial/full refunds or replacements.

6. User Responsibilities

  • You agree not to misuse our platform for illegal purposes, including fraudulent transactions, reselling without permission, or spreading harmful content.
  • Any abusive behavior towards delivery agents or support staff will result in suspension of services.

7. Intellectual Property

  • All logos, designs, trademarks, and content on Dupizo are owned by Dupizo and protected by applicable intellectual property laws.
  • Users may not copy, modify, or use any material without written consent.

8. Limitation of Liability

  • Dupizo is not liable for any indirect, incidental, or consequential damages arising from the use of our services.
  • While we ensure product quality, Dupizo does not manufacture the items and thus is not responsible for brand defects.

9. Modification of Terms

  • Dupizo reserves the right to update or change these Terms & Conditions anytime. Updated versions will be posted on our website.

10. Governing Law

  • These Terms & Conditions shall be governed by the laws of the People’s Republic of Bangladesh.

Contact Us

  • For any questions or concerns regarding these Terms & Conditions, please contact us at:
    ✉️ info@dupizo.com
    ☎️ +880 1941-231118